Instant help for every dog.

No question is too crazy!

Instant help for every dog.

Below you'll find our most frequently asked questions and answers. Can't find your question? No problem! Send an email to contact@muppetmeals.com or use our contact form. We're happy to help you and your dog.

Frequently asked questions

How do I switch to plant-based (hypoallergenic) food?

Take your time and introduce the new food step by step. Replace the old food by gradually mixing in more and more of the new kibble. Improvements in itching/diarrhoea can be seen within weeks; see your vet if symptoms are severe.

What makes plant-based dog food hypoallergenic, and how can it help towards a more vibrant life?

Plant-based food is hypoallergenic because it contains no animal proteins (chicken, beef), soya or gluten, common allergens that cause itching, diarrhoea and coat problems. It supports vitality through superfoods with antioxidants and fibre, which strengthen the immune system, improve digestion and promote a shiny coat, leading to a longer, healthier life.

What are the sustainability benefits of plant-based food?

Plant-based food has lower CO2 emissions and uses less land and water than meat; ingredients from nature respect the environment and animal welfare, without compromising on health. You also significantly shrink your dog's food "paw"print.

Medical advice or help switching food?

Got a specific question about your dog's allergies or health? As a Muppet Meals customer, you get direct access to the vets at VETTS. They know the science behind our food and give you unbiased advice. (Button or text) Click here to claim your free first consultation (worth €44.99) or read more about VETTS here.

Is plant-based dog food complete and suitable for all dogs?

The brands we've selected are developed by vets and nutritionists. It's nutritionally complete food for dogs.

If your dog really does have a severe allergy, "natural" food often isn't enough, because cross-contamination can happen in the factory. A medical hypoallergenic diet from the vet is then the only option. As a Muppet Meals customer, you get direct access to the vets at VETTS. They know the science behind nutrition and give you unbiased advice.

How does the Golden Stock subscription work?

With the Golden Stock, your dog's bowl always stays full without you having to give it a second thought. Find out here just how simple our subscription is.

When will my order be delivered?
Can I still change my delivery slot?

As soon as you receive the Track & Trace code from the carrier (PostNL/DHL), you can often still choose a different delivery slot or a pick-up point via their app or website.

What are the shipping costs?

We ship orders over €59 completely free! For orders below that amount, we charge €6.95 (parcel post) or €4.95 (letterbox post).

Can I return an opened bag of food?

Unfortunately, for hygiene reasons we can't take back opened packs of food and treats. For accessories (such as bowls or toys), there's a 14-day cooling-off period, provided they're unused and in their original packaging.

My product arrived damaged. What now?

We'll sort that out, of course! Take a photo of the damage and the shipping box straight away and email it with your order number to contact@muppetmeals.com. We'll send you a replacement as quickly as possible.

Do I need an account to order?

Nope, you can also check out as a guest. With an account, though, you can order faster and easily view your previous orders.

Which payment methods do you accept?

You can pay securely with iDEAL, credit card (Visa/Mastercard) and other popular payment methods at checkout.

Can't find your question?

No problem! Send an email to contact@muppetmeals.com. We're happy to help you and your dog.