Terms of service

Muppet Meals Terms and Conditions

Last updated: 22 March 2026

Welcome to Muppet Meals. These terms and conditions apply to all orders and agreements between Muppet Meals ("we", "us", "our") and you as a customer ("buyer", "user").

Definitions

Muppet Meals B.V.: Registered at Arnhemseweg 75, 6731 BP, Otterlo, the Netherlands. Chamber of Commerce (KVK) number: 99461765, VAT identification number: NL869001620B01

Customer: Any natural or legal person who places an order via the website.

Products: All items, including (but not limited to) pet food, treats, care products and accessories offered in the webshop.

Applicability

By placing an order, you agree to these terms. We reserve the right to change these terms at any time. The version online at the time of your order is the version that applies.

The offer and the agreement

All offers are non-binding and valid while stocks last.

The agreement is concluded when you place an order and receive an order confirmation from us by email.

We have the right to refuse an order or request additional information (for example, if fraud is suspected).

Prices and payment

All prices shown are in euros, including VAT and excluding shipping costs (unless stated otherwise).

Payment must be made using the payment methods offered in the webshop (including iDEAL and credit card).

If a price is displayed incorrectly and this is clearly a mistake (e.g. €1.00 for a large bag of food), we are not obliged to supply the product at that price.

Delivery and fulfilment

We deliver to the address you provide. Please check this address carefully; incorrect addresses are at the customer's risk.

We aim to deliver quickly. The delivery times stated are indicative and not binding deadlines.

If a product is unavailable, we'll let you know as soon as possible and refund the purchase amount.

Right of withdrawal and returns

You have a 14-day cooling-off period for non-perishable goods (such as accessories).

Please note: products whose seal has been broken or that have a limited shelf life (such as opened packs of food or treats) cannot be returned for hygiene reasons.

See our full returns and refund policy for details and the procedure.

Quality and liability

Muppet Meals supplies products that meet the legal standards for pet food.

We are not liable for damage resulting from incorrect use of our products (for example, not following feeding advice or giving food the animal is allergic to).

Our liability is at all times limited to the invoice amount of the order concerned.

Force majeure

In the event of force majeure (such as strikes at delivery services, pandemics or Shopify outages), we are not required to fulfil our obligations for as long as the situation continues.

Intellectual property

All texts, photos and logos on the website are the property of Muppet Meals. You may not copy or use them without our written permission.

Complaints and disputes

Got a complaint? Let us know as soon as possible at contact@muppetmeals.com. We aim to come up with a solution within 5 working days.

These terms are governed by Dutch law.

Disputes can be submitted to the disputes committee via the European ODR platform.