Refund policy

Muppet Meals returns and refund policy
At Muppet Meals, the quality of our meals and your dog's happiness come first. Something not quite right? No worries, we'll sort it out together.

1. Cooling-off period (right of withdrawal)
You have the right to cancel your order up to 14 days after receiving it, without giving a reason. After cancelling, you have a further 14 days to send the product back.

2. Exceptions: what can't be returned?
Because of the nature of our products, a few logical exceptions to the right of return apply:

Shelf-stable/fresh products: meals or treats whose seal has been broken after delivery cannot be returned, for reasons of health protection and hygiene.

Opened packaging: once a bag of food or a pack of treats has been opened, we can no longer guarantee its quality and we won't take it back.

3. Conditions for returns
For products that can be returned (such as unopened bags, bowls or accessories):

The product must be in its original, undamaged packaging.

The product is unused and in the same condition as when you received it.

4. How does the returns process work?
Register your return: within 14 days of receipt, send an email to contact@muppetmeals.com with your order number and the product you'd like to return.

Shipping: pack the product securely. The cost of the return shipment is at your own expense, unless we've made a mistake (e.g. the wrong product was delivered).

Refund: as soon as we've received the return in good order, we'll refund the full order amount (including the original outbound shipping costs) within 14 days, using the payment method you used for the purchase.

5. Damaged or wrong item delivered?
Did a package arrive damaged, or did you receive something you didn't order? That's annoying! Take a photo straight away and contact us within 48 hours at marieke@muppetmeals.com. We'll arrange a suitable solution or replacement product free of charge.

6. Returns address
Muppet Meals, Arnhemseweg 75, 6731 BP, Otterlo, the Netherlands